"Completed" = ticket status moved to Resolved or Closed. Credit goes to whoever was assigned at the time. Δ shows distance from team average.
Created counts tickets opened in the range. Resolved counts those moved to Resolved/Closed in the range
(using resolved_at, falling back to updated_at on legacy data). Avg TTR is the average time-to-resolve in hours.
Average hours between ticket creation and resolution for tickets each employee completed in the last 30 days. Faster than the team average → green; slower → red. Employees with no completed tickets in the window are hidden.